Our main goal with disputed accounts is to get your money, but also, we want to save the relationship between you and your
customer if at all possible. At ACI we have excellent negotiators to help arbitrate any product disputes without the expense of attorneys and/or litigation. If your customer has a problem with your product or service ACI will negotiate on your behalf. Our company often comes to a resolution within days, when the court system can take months, and sometimes even years.
ACI will always provide our clients with contractual settlement letters, we will never accept settlements without our clients
written consent. If the case cannot be settled or a resolution cannot be found within a reasonable amount of time, ACI will either refer the account back to you, or we can forward your account to an attorney who will proceed with litigation. If you choose litigation, Asset Investigations Inc. will not be responsible for the cost of filing fees or up front court cost.